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Analysis, advanced automation, quality management, technical operations, and digital care

IMPROVE YOUR END-TO-END CUSTOMER JOURNEY

Proprietary technology, robotics, data analytics and people

INNOVATORS IN CUSTOMER OPERATIONS

your customer experience.

while providing in-depth agent tracking, coaching and analysis to improve

We listen and react to your noise, reducing average handling time by 20%

QUALITY FOCUS: A CLEAR DIFFERENTIATOR

with our expert advice at every touchpoint.

derive actionable insights and ensure cost-efficient outcomes

Reduce unnecessary truck rolls, optimize dispatch processes,

EXPERTS IN REMOTE FIELD OPERATIONS

About Us

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support and digital care services. We assist companies in developing, implementing and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.

Skill & Scale
30000000
Savings to our clients in unnecessary technician visits
90
Reduction in cost due to automation of work order &
bill code management
5
Improvement in net promoter scores while delivering operational savings

Publications

Grand opening ceremony to celebrate eClerx’s new delivery center in Fayetteville, N.C.

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Events

  • Quaterly Fixed Income Insights

JANUARY 19, 2017

  • DOL Rule Impact on 401(k) investment Menus

JANUARY 19, 2017

  • Private Equity : No Longer an Investment

JANUARY 19, 2017

Leadership

  • Amit Bakshi
    Amit Bakshi
  • Pascual Ortiz
    Pascual Ortiz
    Leadership
  • David Goldberg
    David Goldberg
    Leadership
  • Bob Horan
    Bob Horan
  • Anjan Malik
    Anjan Malik
  • P.D. Mundhra
    P.D. Mundhra
    Leadership
  • Kevin Zehnder
    Kevin Zehnder
    Leadership
Leadership
Contact Us

Please contact us to learn more about our solutions, schedule a demonstration, join our team or submit any other inquiries.