July 18, 2019
PHILADELPHIA, PA, (July 1, 2019) — eClerx Customer Operations announced today that TMC, a global, integrated media company, has named their Roboworx Robotic Process Automation Platform and CeX, a Frontline CX consulting product as recipients of 2019 CRM Excellence Awards, presented by CUSTOMER magazine.
“We are honored to accept these awards in recognition of the work we do every day for our clients and the results we have been able to achieve together,” said Bob Horan, Managing Principal of eClerx Customer Operations. “Our focus has always been on leveraging analytics and technology to help those on the frontline deliver a superior customer experience, and this award is confirmation that our strategy is working.”
Roboworx, eClerx proprietary Robotic Process Automation (RPA) platform offers improved business efficiency and effectiveness by emulating human actions and automating them without making changes to the underlying systems and processes. It also integrates with several industry standard platforms to provide a seamless experience that allows you to serve customers faster and more accurately.
CeX Consulting, from the Frontline CX suite of products, provides real-world guidance from a group of subject matter experts with deep operational experience in customer support in their industry verticle. Subjects range from contact center optimization, process improvement, QA, Analytics, Customer Experience Measurement and, more.
“The 20th Anniversary CRM Excellence Award honors eClerx Customer Operations for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “ eClerx has demonstrated to the editors of CUSTOMER magazine that both Roboworx and Frontline CX improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
About eClerx Customer Operations
eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services that use a blend of proprietary technology and the combined industry expertise of over 9,000+ highly-educated analysts to support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support, voice and digital customer care services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into superior customer experiences.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
eClerx Customer Operations Contact:
Marketing Lead, Customer Operations