According to a recent Deloitte report, about 50% of businesses are considered “starters” or “underachievers” in this area, which can lead to lost revenue and increased workload for employees.

To help businesses overcome these challenges, eClerx’s Analytics & Technology team offers a range of proprietary Intelligent Automation solutions designed to optimize business operations and improve customer experiences.

However, before finding the right solution, it’s essential to understand the most common barriers to successful Digital Transformation, which include limited expertise, high costs, lack of infrastructure, difficulty in integration, and high complexity in data management.

Before the solution, it is important to understand some of the common barriers to Artificial intelligence and Digital Transformation.

According to a 2022 report by IBM, the five biggest challenges to effective integration are:

• Limited expertise or knowledge of AI adoption and upkeep
• High costs to implement AI solutions and lack of clarity on ROI and business benefits
• Lack of proper platform or framework infrastructure
• Difficulty in properly integrating into the company
• High complexity across the data stored in the system

Drawing on over a decade of experience in digital analytics and technology, eClerx’s Senior Vice President of Analytics & Technology, Libin Benny, emphasizes the importance of personal insight, deep domain expertise, and execution excellence when working with clients. By speaking directly with firms to understand their unique challenges, eClerx’s team can tailor solutions that fit their specific needs and help them achieve their goals.

So, when a company is struggling with one—if not all—of these problems, how can a partner like eClerx help get things on track?

First, as Libin likes to refer to as “the heart of our operation,” is the need to understand customer problems and provide the right solutions that are tailored to their needs:

“We’ve been working with Fortune 500 clients across core industries and understand the various functions well and the common issues they face. My team and I speak with firms to discover the real problems and map out those exact solutions they can use to deliver measurable results”

– Libin Benny, Senior Vice President of Analytics & Technology

Once the correct solution is assessed, our team of award-winning experts comes in to smoothly integrate our proprietary technology into the client’s infrastructure, ranging from products like:

• Roboworx – our proprietary RPA platform that leverages powerful automation to handle monotonous tasks coupled with our end-to-end RPA delivery promise, which includes platform, implementation, and post-production support
• Virtual assistants – intelligent chatbots that provide seamless, efficient, 24/7/365 customer support
• Minerva – our text analytics solution that organizes, classifies, and interprets unstructured data and provides meaningful insights
• Theia – our visual analysis tool that extracts meaningful, business-critical information from images and video to improve customer experience

These solutions will “train” in the client’s system, learning from structured or unstructured data to understand how to complete tasks with a high degree of precision.

Additionally, our Analytics & Technology team knows that not everything can be handled by technology, which is why we offer trained experts to assist with anything machines can’t deliver. This ensures a scalable, efficient, and cost-effective process that exceeds client expectations.

Leveraging these resources and solutions, eClerx has delivered significant wins for clients. For example, we partnered with one of the largest car rental companies to provide increased operational efficiency with a unique blend of automation and people. Our solution resulted in a ~40% improvement in turnaround time and millions of dollars saved annually.

Even for firms with established partners and processes, eClerx’s Analytics & Technology team has been able to drive efficiencies and produce positive results that exceed client expectations.

As Libin explained, “one client’s existing partnerships couldn’t meet their expectations. Our team saw an opportunity and pressed forward, proving ourselves over time to deliver a success far beyond their expectations and starting what looks to be a promising partnership.”

– Libin Benny, Senior Vice President of Analytics & Technology

Looking ahead, eClerx’s team plans to expand its AI solutions for existing clients and improve its RPA and virtual assistants with greater voice analytics to stay competitive. By finding a trusted partner like eClerx, businesses can start their successful digital transformation and achieve their business goals.

The first step to successful digital transformation is finding a partner you can trust to adhere to your needs. With a full suite of solutions and a team filled with longtime industry experts, we’re ready to help you get started.

Click below to get in touch with us and learn more about how our product and service can help you achieve your business goals.