Analytics
Data-driven transformation throughout the customer journey
The explosion of new age technology and big data has yielded an overabundance of information that needs to be tagged, cleansed and interpreted. To deliver the ideal customer experience companies must adopt a forward-thinking analytics strategy.
Focused on the future
eClerx Customer Operations Analytics solutions provide data automation, consolidated reporting, state-of-the-art speech analytics, and web-based solutions that minimize the use of manual processes. We analyze volumes of interactions to help businesses uncover and prioritize relevant insights that predict critical drivers of positive customer experiences. The eClerx Analytics team delivers pertinent information on agent performance, compliance, customer satisfaction, and cost containment. Our online portals merge reporting across various channels, providing a unified view and meaningful metrics. Using Six Sigma methodologies, we uncover gaps in service, process breakdowns, and missed opportunities enabling your organization to understand trends and likely business outcomes.
eClerx Customer Operations Analytics Solutions
Accelerate innovation with data driven results
Advanced Analytics
Uncover opportunities with:
- Customer Insights and Profiling
- Market Profiling and Analysis
- Upsell and Cross-sell Modeling
Digital Analytics
Drive value-based outcomes with:
- Reporting and Analytics
- Tag Management
- A/B Testing & Optimization
Enterprise Business Intelligence
Transform data into business insights with:
- Advanced Data Visualization
- Cross-domain Analytics
- Score Carding
- KPI and Executive Reporting
Ready to Learn How eClerx Analytic Services
uses data to drive transformation
throughout the customer journey?
Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?
We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.
Tell us about your needs and one of our specialists will get in touch.
Email us at:
Inquiries@eclerxcustomeroperations.com
