eClerx Customer Operations Analytics solutions provide data automation, consolidated reporting, state-of-the-art speech analytics, and web-based solutions that minimize the use of manual processes. We analyze volumes of interactions to help businesses uncover and prioritize relevant insights that predict critical drivers of positive customer experiences. The eClerx Analytics team delivers pertinent information on agent performance, compliance, customer satisfaction, and cost containment. Our online portals merge reporting across various channels, providing a unified view and meaningful metrics. Using Six Sigma methodologies, we uncover gaps in service, process breakdowns, and missed opportunities enabling your organization to understand trends and likely business outcomes.