Digital Care Services

Reengineering your digital customer service

Consumers expect excellent customer care regardless of the product or service. It is imperative in order to drive brand engagement that companies find the right tools and solutions that support interactions, respond effectively to customer needs and enhance loyalty and retention.

eClerx Digital Care Services offers agile, enhanced customer care and technical troubleshooting tools to help businesses respond to the needs of today’s digitally-driven, “always-on” customers. Our Digital Care platform puts customer needs first by ensuring the delivery of resolutions across various digital channels.

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DIGITAL CARE SOLUTIONS

Making smart use of digital technologies

eClerx Digital Care solutions provide best-in-class, end-to-end digital support services for multiple channels: Phone; Email, Chat, and Social Media. Our team leverages our proprietary virtual agent chatbots and AI to automate training. Our first level client interaction tools ensure efficiency, quality, and scalability at a significantly reduced cost. Additionally, our smart analytics improve agent performance and provide greater service consistency.

eClerx Digital Care Solutions Support:

Live Chat Support


Live, online chat support and tech solutions for:

  • Sales
  • Repair
  • Billing
  • Retention and more

Email Support


Email support and tech solutions that respond to customer queries across:

  • Customer Care
  • General Information
  • Product and Sales inquiries
  • Order Fulfilment

Social Media Support


Social Media engagement including tracking and monitoring of:

  • Customer experiences
  • Online social media interactions
  • Response management
  • Keyword prioritization

Key Benefits

Deliver a superior customer experience

Digital care Services

Leverage Machine Learning to streamline billing, troubleshoot repair services, and create meaningful analytics

Digital care Services

Deep experience with text mining and predictive analytics

Digital care Services

Chatbot based training to improve new hire proficiency

Digital care Services

Automated workflows and scripts to optimize communication

Digital care Services

Increase cross sell and upsell opportunities

ContactUs

Ready to Learn How eClerx Can Enhance
Your Digital Care Operations?

Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?

We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.

Tell us about your needs and one of our specialists will get in touch.

Email us at:
Inquiries@eclerxcustomeroperations.com

Contact Us Today!