Field Technical Operations Services
Robust operational expertise and services that help you to transform your business.
Service companies depend on technology and human resources working in tandem to achieve success. eClerx Customer Operations understands the challenges businesses face in delivering accurate billing and returns authorizations, ensuring technicians’ on-time arrival and eliminating repeat calls and visits. That’s why our intuitive solutions and services were designed to address today’s rapidly evolving business needs.
eClerx Customer Operations provides best-in-class technical operations coupled with process excellence to ensure that every customer interaction is a seamless one. Our offerings include a work order management and an avoidable truck roll module along with dispatch and connected home services that are supported by a powerful blend of technology, seasoned professionals, industry know-how, and agile automation. Our client-focused SMEs understand your specific business needs and provide the guidance required to enhance your customers’ journey while improving sales, retention and reducing operational cost.
Avoidable Truck Roll
Return Merchandise Authorization
Ready to Learn How eClerx Customer Operations’
Field Technical Operations Services Can Deliver a Better
Experience for Your Customers?
Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?
We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.
Tell us about your needs and one of our specialists will get in touch.
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