Connected Homes

Connected devices are turning modern homes upside down…in a good way

Several years ago the idea of technology controlled households seemed like science fiction. Today’s networking technologies mean greater broadband and faster connectivity to the devices that help keep us on-the-move, in-the-know and connected to our world. From initial customer installation through the entire product life cycle, eClerx provides the tools and resources to keep their customers’ households interconnected.

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KEEP YOUR CUSTOMERS SMART DEVICES ONLINE

Business Challenges

Optimized Customer Experience
across communication channels:
Voice, Chat, SMS, Social Media

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High volume of Home Technician visits

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Significant customer churn
driven by high cost, low utilization,
and poor service quality

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Need for easy-to-install, wireless
home automation systems unified
through the Internet of Things (IoT)

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Enable integration and customization
of a wide array of new applications and
intelligent products that improve efficiency,
safety and customer experience

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Consumer driven need for efficient,
easily accessible, affordable
linked services

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Optimized Customer Experience
across communication channels:
Voice, Chat, SMS, Social Media

icon-01

High volume of Home Technician visits

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Significant customer churn
driven by high cost, low utilization,
and poor service quality

icon-05

Need for easy-to-install, wireless
home automation systems unified
through the Internet of Things (IoT)

icon-02

Enable integration and customization
of a wide array of new applications and
intelligent products that improve efficiency,
safety and customer experience

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Consumer driven need for efficient,
easily accessible, affordable
linked services

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WHY ECLERX CONNECTED HOMES

  • With consulting expertise in home automation and security, we offer a unique Managed Solution Model providing a wide array of custom services

  • Managed solution model encompasses Customer Experience Services, Tier I, Tier II Technical Support, Analytics, Automation, and Onshore Consulting Services

  • Proprietary robotic process automation implementation to perform signal checks on devices and trigger corrective actions, automated review of technician visit tickets to prioritize customer contact
  • Device health checks and preventative maintenance for real-time insight, monitoring and transparency

  • Customer Experience Services enable quality and compliance monitoring, in-depth analysis, and business insights for improving KPIs like First Call Resolution, Sales Effectiveness, Churn Reduction, etc.

  • Quality Monitoring for periodic reviews and calibrations

WorkForce Manager offers a range of solutions designed to provide end-to-end, life-cycle tracking of work orders, equipment, invoicing, payroll, warehouse management, and KPIs. Our solution combines robust monitoring and reporting enhanced by predictive alerts to minimize revenue loss and increase productivity. This configurable tool is accessible through mobile integration and includes a host of business and productivity applications.

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Product Spotlight: eClerx WorkForce Manager

WorkForce Manager offers a range of solutions designed to provide end-to-end,
life-cycle tracking of work orders, equipment, invoicing, payroll, warehouse
management, and KPIs. Our solution combines robust monitoring and reporting
enhanced by predictive alerts to minimize revenue loss and increase productivity.
This configurable tool is accessible through mobile integration and includes a host
of business and productivity applications.

Learn more

CONNECTED HOMES SUPPORTS

  • Technician and Customer Support

  • Application of iControl

  • Internet of Things

  • Self-Install Kits

  • Analytics & Measurement

  • Advanced Technical Support

Connected Homes Features

World-class technical support for post installation challenges

Connected Home

Automated rules along with periodic real-time device diagnostics ensure optimal ‘uptime’ of connected devices

Connected Home

Accelerate time-to-market by leveraging data analytics from multiple sources including customer surveys, device usage, sales trends, trouble history

Connected Home

Analyze usage frequency of connected devices to understand adoption rates and customers’ level of satisfaction

Client Benefits