Customer Experience
Consulting Services

A deep understanding of the ideal customer experience combined with data from millions of interactions provides the foundation of our consulting practice. We anticipate the needs of customers across the industries we serve and provide the support, processes, technology, and analysis to enhance their journey.

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Consulting Service Offerings

Customer Experience Program Implementation

Customer Experience Program Implementation

  • Strategic Investment Planning
  • Customer Touchpoint Documentation
  • Industry Best Practices
  • Customer Feedback Methods
  • Interaction Process Improvement
  • Implementation & Project Mgmt.”

Quality Assurance Services

Quality Assurance Services

  • Quality Program Design
  • Automated & Manual Monitoring
  • Industry Best Practices
  • Operational Modeling & Implementation
  • Business Tracking & Analysis
  • Agent Coaching Methodology
  • Recording Software Selection

Contact Center Optimization

Contact Center Optimization

  • Queue Mgmt. & Scope of Support
  • Scorecard & KPI Success Measures
  • Industry Best Practices
  • Process Mapping & Documentation
  • Customer Feedback Integration
  • Workforce Management
  • Site Assessments

Technology Consulting

Technology Consulting

  • Automation: Robotics, AI
  • Care Delivery Tool Selection
  • Analytic Technology Assessments
  • Configuration Support
  • Implementation & Project Mgmt.”

Analytics Consulting

Analytics Consulting

  • Speech & Text Analytics Solutions
  • Analytics Strategy & Design
  • Data Integration & Consolidation
  • Visualization Tools
  • Web Reporting & Delivery

Delivering Quality
at Scale

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eClerx’s consulting hybrid approach is supported by:

  • SMEs with real-world product knowledge
  • Process and operations expertise
  • Extensive pool of skilled onshore and offshore resources
  • Through joint problem solving, hands-on solutions development and service excellence, we help our clients cost-effectively plan, execute, and deliver mission-critical objectives across all areas of their business.
eClerx_Customer_Experience_Consulting_Services

Delivering Quality
at Scale

eClerx’s hybrid consulting approach is supported by:

  • SMEs with real-world product knowledge
  • Process expertise and operational know-how
  • Extensive pool of skilled onshore and offshore resources
  • Through joint problem solving, and a hands-on approach, we help our clients plan and execute cost-effective solutions to deliver on mission-critical objectives across all areas of their business.

How We Engage

Services

  • Change & implementation consulting
  • Business process management
  • Consulting & staff augmentation

Delivery

  • Direct placements at client locations
  • Onshore & offshore support
  • eClerx’s onshore & offshore delivery centers

Commercials & Pricing

  • Fixed
  • Transaction-based
  • FTE-based
ContactUs

Ready to partner with eClerx Customer Operations top-notch
consulting team to elevate and transform your customer experience?

Do you need an elite team of technologists and idea-makers backed by domain expertise?
Do you seek operational and process excellence for your business’ customer journey?
Is quality important to you?

We are here to help.

Tell us about your needs and one of our specialists will get in touch.

Email us at:
Inquiries@eclerxcustomeroperations.com

Contact Us Today!