Customer Experience
Consulting Services
A deep understanding of the ideal customer experience combined with data from millions of interactions provides the foundation of our consulting practice. We anticipate the needs of customers across the industries we serve and provide the support, processes, technology, and analysis to enhance their journey.
Consulting Service Offerings
Customer Experience Program Implementation
- Strategic Investment Planning
- Customer Touchpoint Documentation
- Industry Best Practices
- Customer Feedback Methods
- Interaction Process Improvement
- Implementation & Project Mgmt.”
Quality Assurance Services
- Quality Program Design
- Automated & Manual Monitoring
- Industry Best Practices
- Operational Modeling & Implementation
- Business Tracking & Analysis
- Agent Coaching Methodology
- Recording Software Selection
Contact Center Optimization
- Queue Mgmt. & Scope of Support
- Scorecard & KPI Success Measures
- Industry Best Practices
- Process Mapping & Documentation
- Customer Feedback Integration
- Workforce Management
- Site Assessments
Technology Consulting
- Automation: Robotics, AI
- Care Delivery Tool Selection
- Analytic Technology Assessments
- Configuration Support
- Implementation & Project Mgmt.”
Analytics Consulting
- Speech & Text Analytics Solutions
- Analytics Strategy & Design
- Data Integration & Consolidation
- Visualization Tools
- Web Reporting & Delivery
Delivering Quality
at Scale
eClerx’s consulting hybrid approach is supported by:
- SMEs with real-world product knowledge
- Process and operations expertise
- Extensive pool of skilled onshore and offshore resources
- Through joint problem solving, hands-on solutions development and service excellence, we help our clients cost-effectively plan, execute, and deliver mission-critical objectives across all areas of their business.
Delivering Quality
at Scale
eClerx’s hybrid consulting approach is supported by:
- SMEs with real-world product knowledge
- Process expertise and operational know-how
- Extensive pool of skilled onshore and offshore resources
- Through joint problem solving, and a hands-on approach, we help our clients plan and execute cost-effective solutions to deliver on mission-critical objectives across all areas of their business.
How We Engage
Services
- Change & implementation consulting
- Business process management
- Consulting & staff augmentation
Delivery
- Direct placements at client locations
- Onshore & offshore support
- eClerx’s onshore & offshore delivery centers
Commercials & Pricing
- Fixed
- Transaction-based
- FTE-based
Ready to partner with eClerx Customer Operations top-notch
consulting team to elevate and transform your customer experience?
Do you need an elite team of technologists and idea-makers backed by domain expertise?
Do you seek operational and process excellence for your business’ customer journey?
Is quality important to you?
We are here to help.
Tell us about your needs and one of our specialists will get in touch.
Email us at:
Inquiries@eclerxcustomeroperations.com
