Customer Interactions Monitoring Service
Let eClerx turn your contact center into the insight generating engine that fuels your customer experience transformation
The quality of a customer’s experience is critical to maintaining brand loyalty. To remain a step ahead of customer demands and competitors, businesses must recognize the value they can extract from their interaction data. An effective Contact Monitoring service gauges whether a company’s brand expectations are in line with customers’ perceptions. In today’s environment it takes seamless integration of people, process and technology to deliver on critical customer expectations.
Deliver the holistic experience your customers deserve
eClerx’s Customer Interaction Monitoring solutions combine automated tools, operational expertise and industry best practices to evaluate and streamline key contacts. We monitor voice, email, chat and social interactions, gather key data, and analyze metrics to provide you with actionable information. With the right insights you will be empowered to make smart decisions and exceed your business objectives.
Product Spotlight: Q-Clips
Our Customer Interaction Monitoring Service leverages our Q-Clips application.
Q-Clips is a customizable, online, SaaS-based repository of best-in-class customer
interactions used to train agents to provide superior customer experiences across
all customer channels. Our solution helps organizations understand and measure
customer satisfaction, grade agent performance, and apply effective call center
strategies both online and off.
Learn more
Our Customer Interaction Monitoring Service leverages our Q-Clips application. Q-Clips is a customizable, online, SaaS-based repository of best-in-class customer interactions used to train agents to provide superior customer experiences across all customer channels. Our solution helps organizations understand and measure customer satisfaction, grade agent performance, and apply effective call center strategies both online and off.
Key Client Benefits
Applies Advanced Call Monitoring for Quality Control
Analyzes and monitors over 1.5M+ interactions annually
Enhances agent and overall contact center performance
Improves and aligns with regulatory compliance
25% Improvement in Customer Retention
Average increase in upsell opportunities of $10/interaction
35% increase in First Call Resolution
Ready to Learn How eClerx Can
Transform Your Customer Operations?
Do you need an elite team of technologists and idea-makers backed by domain expertise?
Do you seek operational and process excellence for your business’ customer journey?
Is quality important to you?
We are here to help.
Tell us about your needs and one of our specialists will get in touch.
Email us at:
Inquiries@eclerxcustomeroperations.com
