Customer Interactions Monitoring Service

Let eClerx turn your contact center into the insight generating engine that fuels your customer experience transformation

The quality of a customer’s experience is critical to maintaining brand loyalty. To remain a step ahead of customer demands and competitors, businesses must recognize the value they can extract from their interaction data. An effective Contact Monitoring service gauges whether a company’s brand expectations are in line with customers’ perceptions. In today’s environment it takes seamless integration of people, process and technology to deliver on critical customer expectations.

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Deliver the holistic experience your customers deserve

eClerx’s Customer Interaction Monitoring solutions combine automated tools, operational expertise and industry best practices to evaluate and streamline key contacts. We monitor voice, email, chat and social interactions, gather key data, and analyze metrics to provide you with actionable information. With the right insights you will be empowered to make smart decisions and exceed your business objectives.

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Product Spotlight: Q-Clips

Our Customer Interaction Monitoring Service leverages our Q-Clips application.
Q-Clips is a customizable, online, SaaS-based repository of best-in-class customer
interactions used to train agents to provide superior customer experiences across
all customer channels. Our solution helps organizations understand and measure
customer satisfaction, grade agent performance, and apply effective call center
strategies both online and off.

Learn more

eClerx-Customer-Operations-Product-Spotlight-monitor

Our Customer Interaction Monitoring Service leverages our Q-Clips application. Q-Clips is a customizable, online, SaaS-based repository of best-in-class customer interactions used to train agents to provide superior customer experiences across all customer channels. Our solution helps organizations understand and measure customer satisfaction, grade agent performance, and apply effective call center strategies both online and off.

Key Client Benefits

Customer Interaction Monitoring

Applies Advanced Call Monitoring for Quality Control

Customer Interaction Monitoring

Analyzes and monitors over 1.5M+ interactions annually

Customer Interaction Monitoring

Enhances agent and overall contact center performance

Customer Interaction Monitoring

Improves and aligns with regulatory compliance

Customer Interaction Monitoring

25% Improvement in Customer Retention

Customer Interaction Monitoring

Average increase in upsell opportunities of $10/interaction

Customer Interaction Monitoring

35% increase in First Call Resolution

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Ready to Learn How eClerx Can
Transform Your Customer Operations?

Do you need an elite team of technologists and idea-makers backed by domain expertise?
Do you seek operational and process excellence for your business’ customer journey?
Is quality important to you?

We are here to help.

Tell us about your needs and one of our specialists will get in touch.

Email us at:
Inquiries@eclerxcustomeroperations.com

Contact Us Today!