Omnichannel Customer Support Services
Reengineering your customer support
Consumers expect excellent customer care regardless of the product or service. It is imperative in order to drive brand engagement that companies find the right tools and solutions that support interactions, respond effectively to customer needs and enhance loyalty and retention.
eClerx Omnichannel Customer Support offers agile, enhanced customer care and technical troubleshooting tools to help businesses respond to the needs of today’s digitally-driven, “always-on” customers. Our Omnichannel Customer Support Platform puts customer needs first by ensuring the delivery of resolutions across various digital channels.
OMNICHANNEL CUSTOMER SUPPORT
Making Smart Use of Technology
eClerx Omnichannel Customer Support provide best-in-class, end-to-end customer support services for multiple channels: Phone; Email, Chat, and Social Media. Our team leverages our proprietary virtual agent chatbots and AI to automate training. Our first level client interaction tools ensure efficiency, quality, and scalability at a significantly reduced cost. Additionally, our smart analytics improve agent performance and provide greater service consistency.
eClerx Omnichannel Customer Support:
Live Voice & Chat Support
Live voice, online chat, SMS and messaging agents for:
- Sales
- Repair
- Billing
- Technical Support
- Retention and more
Email Support
Email support and tech solutions that respond to customer queries across:
- Customer Care
- General Information
- Product and Sales inquiries
- Order Fulfilment
Social Media Support
Social Media engagement including tracking and monitoring of:
- Customer experiences
- Online social media interactions
- Response management
- Keyword prioritization
Key Benefits
Deliver a superior customer experience
Leverage Machine Learning to streamline billing, troubleshoot repair services, and create meaningful analytics
Deep experience with text mining and predictive analytics
Chatbot based training to improve new hire proficiency
Automated workflows and scripts to optimize communication
Increase cross sell and upsell opportunities
Ready to Learn How eClerx Can Enhance
Your Omnichannel Customer Support?
Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?
We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.
Tell us about your needs and one of our specialists will get in touch.
Email us at:
Inquiries@eclerxcustomeroperations.com
