Avoidable Truck Roll PROGRAM

Improve customer satisfaction and realize savings by eliminating unnecessary technician visits

Truck roll related expenses are among the most significant operational costs that service delivery companies face. They add up to millions of dollars annually and leave customers frustrated by lengthy delays and long waits for a technician visit. Service providers must solve the challenge of optimizing business processes and providing superior, efficient customer service at minimal operational costs to stay competitive.

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TAKE THE WHEEL ON SERVICE TRUCK ROLLS

Avoidable Truck Roll Features

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Proactive Approach

  • In-depth review of trouble call tickets combined with comprehensive business rules to help prioritize responses and maximize effectiveness

People

  • Experienced, highly skilled technical analysts
  • Verint-certified voice training to ensure full naturalization
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Technology Innovation

  • Internal portal that prioritizes and validates incoming service calls
  • Proprietary tools with an embedded rules engine to validate calls
  • Customized reports emailed on an ongoing basis

Improved Customer Experience

  • Expeditious resolution to service issues, reducing customer dissatisfaction and churn

Proactive Approach

  • In-depth review of trouble call tickets combined with comprehensive business rules to help prioritize responses and maximize effectiveness

People

  • Experienced, highly skilled technical analysts
  • Verint-certified voice training to ensure full naturalization

Technology Innovation

  • Internal portal that prioritizes and validates incoming service calls
  • Proprietary tools with embedded rules engine to validate calls
  • Customized reports emailed on an ongoing basis

Improved Customer Experience

  • Expeditious resolution to service issues, reducing customer dissatisfaction and churn

Case Study Highlights

We put our clients in the driver’s seat