Connected Homes

Connected devices are turning modern homes upside down…in a good way

Several years ago the idea of technology controlled households seemed like science fiction. Today’s networking technologies mean greater broadband and faster connectivity to the devices that help keep us on-the-move, in-the-know and connected. From initial customer installation through the entire product life cycle, eClerx Customer Operations provides businesses the tools and resources necessary to keep their customer’s households interconnected, with integrated services and platforms for greater control and access to data – anywhere in the home.

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KEEP YOUR CUSTOMERS SMART DEVICES ONLINE

CONNECTED HOMES SUPPORTS

  • Technician and Customer Support

  • Application of iControl

  • Internet of Things

  • Self-Install Kits

  • Analytics & Measurement

  • Advanced Technical Support

Connected Homes Features

World-class technical support for post installation challenges

Connected Home

Automated rules along with periodic real-time device diagnostics ensure optimal ‘uptime’ of connected devices

Connected Home

Accelerate time-to-market by leveraging data analytics from multiple sources including customer surveys, device usage, sales trends, trouble history

Connected Home

Analyze usage frequency of connected devices to understand adoption rates and customers’ level of satisfaction

Case Study Highlights