Return Merchandise Authorization – RMA

Speed and proficiency within the RMA process are crucial to streamlining the supply chain. Still, many companies continuously miss the mark, leading to billing disputes, account errors, poor inventory tracking and, ultimately poor customer experience. The multistep process involved in clearing large volumes of returns can leave companies vulnerable to breakpoints, making reverse logistics a tricky endeavor.



Using eClerx Customer Operations’ RMA solution supply chain managers can take advantage of powerful, enabling technologies to streamline processes, efficiently store and manage inventory, optimize inbound and outbound logistics, and maintain the accuracy of account records post-termination of services. Our efficient equipment removal and account balancing services help firms better manage the burdens associated with old equipment and labor-intensive processes. By outsourcing elements of your return management function, your company can remain focused on core business objectives.