Harness the power of bots
Customer Service is continually evolving. Chatbots have become the norm, often replacing or assisting live agents with customer interactions. Expanded business needs and capabilities coupled with advances in cognitive technologies means that today’s chatbots can automate more communications than previously thought possible. That’s why companies across a diverse range of industries are deploying chatbots to improve their customer experience.
Focused on the future
eClerx’s AI-powered chatbots skillfully assist live agents to provide superior service and enable higher productivity and efficiency.
Our structured chatbot framework implements advanced analytics and smart automation to process high volumes of repetitive, rule-driven tasks, lower process risks and deliver automated customer support across various lines of business. eClerx’s technology connects tailor-made client systems and industry standard platforms, helping improve scalability, consistency, and quality of services.
eClerx’s configurable AI platform integrates machine learning, natural language processing, semantic analysis, and pattern recognition to nimbly process unstructured data, enhance the user experience and increase operational efficiency.
Train chatbots to make human like decisions and execute complex, cognitive tasks
Customer Support and Service
Automate customer queries with built-in NLP and FAQ integration
Simplify and organize faster onboarding
Versatile use cases for adaption across all industries
Unique interactions, allowing richer “what if” scenario training
Leverage bots for up-sell and cross-sell opportunities
Assist employees by automating IT, HR, and Admin Helpdesk related queries
Ready to Learn How eClerx ChatBot Services
Can Enhance Your Operations?
Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?
We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.
Tell us about your needs and one of our specialists will get in touch.
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