Develop and improve agents’ communication capabilities
Developing and leveraging an effective, well trained team of agents is crucial to achieving business objectives and improving customer satisfaction. Call center agents are the first line of defense and point of contact for customers. Ensuring that your agents have the skills and tools to efficiently respond, and provide quality support to customers, will help increase sales and differentiate your business.
Leverage technology to reduce call backs and escalated calls
eClerx’s Q-Clips application is a customizable, online, SaaS-based repository of best-in-class customer interactions used to train agents to provide superior customer experiences. Accessing the Q-Clips library helps agents handle calls more efficiently, builds their call handling skills and reduces the number of repeat and escalate calls. Agents learn from realistic scenarios such as call escalation and support ticket handling, chat practice. Q-Clips also streamlines feedback from managers and trainers to help agents become proficient faster, gain confidence, and deliver better results.
Q-Clips Application Features
Secure, organized recordings to train agents
Intuitive dashboards with customizable search filters
Ability to vote for exemplary calls
Robust reporting module that tracks progress
Intelligent automation and innovative technology
Key Client Benefits
Activate Agent Potential
Reinforce customer experience standards and best practices
Enable measurement of optimal interactions
Incorporate customer experience as a key performance indicator
Improve agent response times. Meet compliance requirements. Avoid scripted conversations.
Provide a closed-loop feedback system for transparent feedback from customers and leaders
Culturalization training with an emphasis on new hire support to ensure a seamless customer experience
Ready to Learn How eClerx Can
Transform Your Customer Operations?
Do you need an elite team of technologists and idea-makers backed by domain expertise?
Do you seek operational and process excellence for your business’ customer journey?
Is quality important to you?
We are here to help.
Tell us about your needs and one of our specialists will get in touch.
Email us at: