Roboworx – Robotic Process Automation

Embrace a digital workforce

Many companies struggle to find solutions that effectively replace repetitive, manually intensive and time-consuming processes, while simultaneously reducing operational costs, improving delivery timelines and offering consistent quality. eClerx rises to the challenge.

Your workforce reinvented

eClerx Customer Operations applies Robotic Process Automation (RPA) to high volume, repetitive and rule-driven tasks, helping companies save time, cost and resources. eClerx’s proprietary RPA framework, Roboworx, standardizes business processes and builds automation that can be implemented firm-wide. By using our RPA solution, our customers can focus on strategic, high-value activities, without changing their existing systems.

Our RPA services include

  • Opportunity identification

  • Feasibility analysis

  • Full implementation of life cycle support

  • Solution design and configuration

  • Testing

  • Production roll-out and ongoing maintenance

Roboworx Features

SYSTEM INTERFACING

Interact with multiple legacy systems developed in platforms such as MS Windows, web, mainframe applications and more.

JOB and TASK SCHEDULER

Schedule and confirm tasks.

MS OFFICE INTEGRATION

Seamless integration with Excel and Outlook.

USER ACTIVITY TRACKER

Access user activity metrics.

FILE FOLDER MANAGEMENT

Create, copy, delete, zip files and folders and perform other operations.

EXCEPTION MANAGEMENT

Manage exceptions at the task and application level, with readable log files.

WORKFLOW

Connect to FTP and SFTP to push and pull files.

RULE ENGINE

Add transformation and filter rules for data processing.

EMAIL MANAGEMENT

Integrated workflow component that can be customized to manage and organize process exceptions .

SCREEN CAPTURE

Capture and centrally store screen shots while interfacing with various applications and web sites.

CENTRALIZED MONITORING DASHBOARD

User friendly GUI to monitor status and progress of the configured bots.

COGNITIVE AUTOMATION

eClerx utilizes a proprietary Machine Learning platform, supervised by Natural Language Processing techniques to manage complex processes such email classification and unstructured data extraction from images and PDFs.

Key Benefits

Unlock the power of automation

30% reduction in manual effort; 95%+ process accuracy

Significant reduction in operating costs

Full audit trails

Decreased compliance risk and elimination of human error

Virtualization that increases scalability and implementation

Greater efficiency and throughput with 24/ 7 coverage

Case Study

Roboworx – Robotics Process Automation Case study

Sell Sheet

Learn how eClerx Robotics Process Automation delivers results

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Ready To Learn How eClerx
Roboworx can Automate your Customer Operations?

Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?

We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.

Tell us about your needs and one of our specialists will get in touch.

Email us at:
Inquiries@eclerxcustomeroperations.com

Contact Us Today!