Roboworx – Robotic Process Automation
Embrace a digital workforce
Many companies struggle to find solutions that effectively replace repetitive, manually intensive and time-consuming processes, while simultaneously reducing operational costs, improving delivery timelines and offering consistent quality. eClerx rises to the challenge.
Your workforce reinvented
eClerx Customer Operations applies Robotic Process Automation (RPA) to high volume, repetitive and rule-driven tasks, helping companies save time, cost and resources. eClerx’s proprietary RPA framework, Roboworx, standardizes business processes and builds automation that can be implemented firm-wide. By using our RPA solution, our customers can focus on strategic, high-value activities, without changing their existing systems.
Our RPA services include
Roboworx Features
SYSTEM INTERFACING
Interact with multiple legacy systems developed in platforms such as MS Windows, web, mainframe applications and more.
JOB and TASK SCHEDULER
Schedule and confirm tasks.
MS OFFICE INTEGRATION
Seamless integration with Excel and Outlook.
USER ACTIVITY TRACKER
Access user activity metrics.
FILE FOLDER MANAGEMENT
Create, copy, delete, zip files and folders and perform other operations.
EXCEPTION MANAGEMENT
Manage exceptions at the task and application level, with readable log files.
WORKFLOW
Connect to FTP and SFTP to push and pull files.
RULE ENGINE
Add transformation and filter rules for data processing.
EMAIL MANAGEMENT
Integrated workflow component that can be customized to manage and organize process exceptions .
SCREEN CAPTURE
Capture and centrally store screen shots while interfacing with various applications and web sites.
CENTRALIZED MONITORING DASHBOARD
User friendly GUI to monitor status and progress of the configured bots.
COGNITIVE AUTOMATION
eClerx utilizes a proprietary Machine Learning platform, supervised by Natural Language Processing techniques to manage complex processes such email classification and unstructured data extraction from images and PDFs.
Key Benefits
Unlock the power of automation
30% reduction in manual effort; 95%+ process accuracy
Significant reduction in operating costs
Full audit trails
Decreased compliance risk and elimination of human error
Virtualization that increases scalability and implementation
Greater efficiency and throughput with 24/ 7 coverage
Case Study
Roboworx – Robotics Process Automation Case study
Sell Sheet
Learn how eClerx Robotics Process Automation delivers results
Ready To Learn How eClerx
Roboworx can Automate your Customer Operations?
Do you need an elite team of technologist and idea-makers backed by domain expertise?
Do you seek operational expertise and process excellence for your businesses customer journey?
Is quality important to you?
We assist companies in developing, implementing and operating multichannel customer
interaction capabilities – transforming everyday touchpoints into superior customer experiences.
Tell us about your needs and one of our specialists will get in touch.
Email us at:
Inquiries@eclerxcustomeroperations.com
